The stars just keep rising here at Concours, in all different forms, from rock stars to service stars! Mercedes-Benz is currently in the middle of holding their Stars of Service Championships, and two of our own have advanced to higher levels!
Todd Dekker, Mercedes Service Advisor, and Dave White, Mercedes Technician, have both advanced in the competition.
The first round for both began with a series of online tests, involving everything from product knowledge to customer service knowledge to company history trivia. This round actually took place in March of 2009, but the competition was unfortunately cancelled, so the results carried over to April of 2010 for the second round of online tests.
Both Todd and Dave advanced to regionals, beating out thousands of others across the country. Dave mentioned that there were around 1600 techs that participated in the online testing! Todd was one of 24 service advisors to advance.
In June, they participated in the regional competition. Todd’s test involved a mock service write-up, everything from greeting the customer to diagnosing the problem and creating a repair order. There was also a technical aspect in which he had to demonstrate product/part knowledge.
Dave’s test involved 4 different timed stations. A vehicle was bugged in each one, and he had 5 minutes each to determine the problem and demonstrate knowledge of basic procedures, as well as proper protection of the vehicle and himself.
The next step is nationals, and Dave has already been informed that he is one of only 32 techs to advance! Todd will hear the service advisor results sometime this week, and he could be one of only 8 service advisors to go to the next level.
The ultimate prize is a trip to Germany for only 2 advisors and 5 techs to compete against 16 other countries and battle it out to be named the best in the world!
Be sure to congratulate them and wish them luck next time you see them! We’re proud to see Todd and Dave succeeding in this competition and to be able to say they’re part of the Concours team.
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