You know that at Concours, we offer our customers 6 different franchises to choose from—BMW, Mazda, Mercedes, Porsche, Saab, and Volkswagen. With such a variety of imports, it’s natural to expect that our pricing would be higher across the board for all franchises—but it’s not true! So it’s time for a little Concours Mythbusters!
Myth: You’ll pay a premium price for every car on our lot because we’re a high-line dealer.
Truth: We pride ourselves on our competitive pricing. Of course, like any dealer, we set out to make a profit on all sales, but each brand is different and has its own distinct customer base. The individual markets determine their own pricing, and that establishes our pricing, meaning that we remain competitive in all brands. Find a Mercedes at one price somewhere else and you’ll find the same or a very similar price here. Find a Mazda at one price somewhere else, and you’ll also find the same or a very similar price here. So what makes us different then? That’s where our service level can speak volumes. We hold ourselves to high standards that come at very affordable prices, which makes your buying experience with us a unique one.
Myth: If you want high-quality service, you must purchase a recognized luxury vehicle.
Truth: A rose is a rose is a rose. We want to make sure you’re happy and satisfied when you walk out the door and drive off of our lot. It doesn’t matter who you are, what you drive, or how much you spend. We’ll take care of you and we’ll get the job done right—just look at our high CSI scores! You know that our motto is “Where Service Makes the Difference,” and that doesn’t just mean maintenance. From your first step into the dealership, we set out to create a quality car-buying experience for you!
The ultimate truth is that we are an imports dealer. In fact, we’re one of the oldest in the state, having been around for 55 years, and that’s a definite benefit for you. It means that whether you’re buying a $15,000 car from us or a $100,000 car, you can trust in our time-tested experience in the business.
We provide franchises that we believe in and that will appeal to a wide range of different customers with different personalities and different needs! It doesn’t matter if you’re interested in a new car, a pre-owned car, or a certified pre-owned car. Whatever you’re looking for, we offer a great selection, and we’ve got it at the right price. Just remember that we’ll throw in the quality service and personal attention that you’ve always expected from us, and more, all for free.
Showing posts with label service. Show all posts
Showing posts with label service. Show all posts
Tuesday, May 4, 2010
Tuesday, April 27, 2010
Dealing With the Dealer
Has anyone seen a light at the end of the recession tunnel? No? Well, if you find it, could you kindly direct the rest of us toward it? It would be very helpful.
In the meantime, it’s no surprise that we’ve all had to rethink some of our priorities in order to budget our money better over the last few years, and it hasn’t always been easy. So when your car starts to slip below status quo or just needs some routine maintenance, you may have considered using an independent repair shop as opposed to your local dealership. Bob Murphy, our Fixed Operations Director, spoke with me about why it’s really better for you to continue to deal with the dealer. And just for fun, we’ll use Concours as the example!
First, we have factory-trained technicians. Not only do our techs enjoy working on cars, “they specialize in your brand,” Bob says. They don’t work on anything else, and they have a high level of knowledge about your brand. This means they know the best way to tackle any problems your car is experiencing and get them fixed correctly and efficiently.
Moreover, our technicians use only factory-approved special tools for the job, and you can be assured that only genuine, factory-approved replacement parts will be used to repair your vehicle.
As a dealer, Bob adds that we have access to all of the latest, up-to-date information from the manufacturer concerning your car. For example, when you bring in your car and we notice any manufacturer recalls or open campaigns, we’ll notify you and fix it at no charge.
To add further, if you want to keep your warranty in place, you need to bring your car to the dealer. In most cases, if a part has been replaced elsewhere, the warranty becomes void. And why wouldn’t you use your warranty anyway? It means that you won’t have to pay for anything that it covers!
Here at Concours, we can also provide you with a rental or loaner vehicle when available! We also work to bring you competitive pricing, so in the end, your repair bill won’t be much different from an independent repair shop. And even if it is, look above again to see what that price includes—in the long run, you’ll save yourself money, time, and stress by taking your car to a specialized, reputable dealership that will fix your car right!
Our friendly service advisors are always eager to meet new faces and greet familiar friends. Please call the numbers below to make your appointment, or schedule conveniently online by clicking here www.concoursmotors.com/ou/milwaukee-splash/console.do?page=s_service_app! (Hint: you can also visit www.concoursmotors.com and click on your vehicle brand to schedule! A service advisor will call you to confirm.)
BMW Service: 414-290-4300
Mazda Service: 414-290-1701
Mercedes Service: 414-290-1702
Porsche Service: 414-290-1703
Saab Service: 414-290-1704
Volkswagen Service: 414-290-1705
In the meantime, it’s no surprise that we’ve all had to rethink some of our priorities in order to budget our money better over the last few years, and it hasn’t always been easy. So when your car starts to slip below status quo or just needs some routine maintenance, you may have considered using an independent repair shop as opposed to your local dealership. Bob Murphy, our Fixed Operations Director, spoke with me about why it’s really better for you to continue to deal with the dealer. And just for fun, we’ll use Concours as the example!
First, we have factory-trained technicians. Not only do our techs enjoy working on cars, “they specialize in your brand,” Bob says. They don’t work on anything else, and they have a high level of knowledge about your brand. This means they know the best way to tackle any problems your car is experiencing and get them fixed correctly and efficiently.
Moreover, our technicians use only factory-approved special tools for the job, and you can be assured that only genuine, factory-approved replacement parts will be used to repair your vehicle.
As a dealer, Bob adds that we have access to all of the latest, up-to-date information from the manufacturer concerning your car. For example, when you bring in your car and we notice any manufacturer recalls or open campaigns, we’ll notify you and fix it at no charge.
To add further, if you want to keep your warranty in place, you need to bring your car to the dealer. In most cases, if a part has been replaced elsewhere, the warranty becomes void. And why wouldn’t you use your warranty anyway? It means that you won’t have to pay for anything that it covers!
Here at Concours, we can also provide you with a rental or loaner vehicle when available! We also work to bring you competitive pricing, so in the end, your repair bill won’t be much different from an independent repair shop. And even if it is, look above again to see what that price includes—in the long run, you’ll save yourself money, time, and stress by taking your car to a specialized, reputable dealership that will fix your car right!
Our friendly service advisors are always eager to meet new faces and greet familiar friends. Please call the numbers below to make your appointment, or schedule conveniently online by clicking here www.concoursmotors.com/ou/milwaukee-splash/console.do?page=s_service_app! (Hint: you can also visit www.concoursmotors.com and click on your vehicle brand to schedule! A service advisor will call you to confirm.)
BMW Service: 414-290-4300
Mazda Service: 414-290-1701
Mercedes Service: 414-290-1702
Porsche Service: 414-290-1703
Saab Service: 414-290-1704
Volkswagen Service: 414-290-1705
Monday, April 12, 2010
Make Concours #1 on WISN's A-List!
Do you think we’re A-List quality? That’s what we strive for, and we only reach that quality because of our customers. We’re here for you because that’s our motto—“service makes the difference.” Whether you’re working with a salesperson on buying a car, asking our parts department for advice, or bringing your car in for regular maintenance, we intend to give you only the best service.
Well, WISN is running their A-List contest right now on their website to determine the best businesses in multiple categories! Concours is nominated for Best Dealership, and BodyWorks by Concours is nominated for Best Body Shop. We need your votes to reach the top! Currently, Concours is in 2nd place, and BodyWorks is holding steady at number 1!
You can vote online at http://wisn.cityvoter.com/contests/spring-fever/4767. The contest ends May 5 at 10:59:59pm Eastern time. The businesses with the highest number of votes in each category will be declared the winners and top businesses in the area!
So please vote for us and tell your friends; spread the word that you think Concours is A-list quality, providing top-notch service to all of our customers across the board! And please post on our walls on Facebook and tell us what you like about our dealership!
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